Online Ordering Information

Address Change Requests

To change your shipping and/or billing address, simply sign in to your account and go to the Change Billing or Shipping Addresses area. Address changes will not apply to orders already placed.

Cancellation Requests

To request a cancellation of an order already placed, you must receive written approval from StockCap. A $50 fee may apply to a cancelled order.

Order History

Your entire order history can be viewed by signing into your account and going to the View Order History area.

Minimum Order Quantities

There is no minimum order size. Order quantities can be specified once you are in the Shopping Cart area.

Payment Options

StockCap accepts American Express, MasterCard, and Visa.

Returns Policy

StockCap only accepts returns with a Return Authorization Number. Please remember that returns will not be accepted more than two months after the order ship date and returns are subject to a $50.00 restocking charge

Pre-Approval of Samples

Before ordering, StockCap strongly recommends pre-approval of sample products, especially on production run parts. StockCap does not accept returns on orders if a customer refused to pre-approve a sample.

Shipping Options

StockCap offers several shipping options, including: UPS Ground (items usually arrive within 5 days), UPS 2nd Day Air, or UPS Next Day Air. All products ship from St. Louis (Arnold), MO 63010. We currently ship only to USA locations. We are not responsible for the delay of any freight carrier or safe carriage of goods. All goods are shipped at the buyer’s risk. Goods insured by standard carrier coverage only.

At the time an order is placed, freight is estimated based upon the data provided on the order forms. Actual freight is billed at the time the order ships. There are many factors used to calculate freight including weight of shipment, number of packages, residential/commercial classification and so much more. For this reason, we are not able to produce an exact freight amount, only an estimate, at the time orders are placed.

If the product you request is available and your order is processed before noon on any business day, typically, it will ship the same day. If the item is available and the order is processed after noon on any day, ordinarily, it will ship the next business day. If the product is not available to ship within 2 business days, you will be notified.

Sales Tax and Tax-Exempt Status

All orders are subject to sales tax. If you have tax-exempt status, please provide your Tax Identification Number at the time you place your order. If you need to update your tax-exempt status, please log in to your account and go to the Change Tax Status area