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Case Study: Service After the Sale...Wait! Service Before the Sale

Expert advice and specific product samples aids clients before they buy

A manufacturer in the gardening industry was very impressed when he first contacted StockCap about a cap to be used on his application. Immediately after leaving a message, a StockCap Regional Account Manager (RAM) returned the call making a strong first impression.

After asking a few questions to clarify the application, the RAM was able to help determine the best product, style, and size for his application. StockCap was able to send samples out the next day to verify fit and function. Along with the samples the StockCap RAM included a detailed quote.

Within a few days of receiving the samples, the StockCap RAM called to inquire about how the samples had worked for the manufacturer’s application. This type of responsiveness was greatly appreciated and awarded with an order.

At StockCap, we train our team members to listen, understand, and evaluate each caller’s needs. Our goal is to provide the best “Service before the Sale”.

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